Going the extra mile

Our drivers will venture anywhere in the mainland UK, call or email for details.

We offer a full white glove service, we can assemble everything and take away and recycle all your packaging - what's not to love about that!

How will my order be delivered?

Where possible, we aim to deliver your furniture in our own-brand vans with a highly experience two-man delivery team, who will aim to make your delivery day pleasurable and stress-free.

On the day your furniture is due to arrive, we will contact you with an estimated time slot for delivery. If it's useful, we can also contact you 30 minutes before it's due to arrive.

If you've bought several things, we usually deliver everything together once all your items are in stock. However, if you need one thing urgently, please let us know and we'll do everything we can to help. 

In most cases, unless the item/s delivered are self-assembly, providing access is available, our delivery team will place your furniture in your chosen room and remove all packaging if needed. Please ensure to thoroughly check your furniture before signing the delivery note confirming the item/s have been received.

For long haul deliveries, unusual routes or smaller items - we reserve the right to use a third-party courier service where necessary.

Accessories

Most of our accessories are available to take away when you visit our store. If you have ordered a product from one of our catalogues, it will be ordered into store for you to collect. You can find out more about our collection service here.

I ordered an in stock item, will it arrive sooner?

We aim to deliver all item/s as quickly as possible, but please allow up to 3 weeks for delivery of in stock products as timings can vary based on your delivery area. We can never be sure how busy our delivery team is going to be.

When will my order arrive?

As a number of our products are made for you (made to order, bespoke or not in stock) delivery times vary depending on your order. Please make a note of the estimated delivery time when you place your order to give you an idea of when our delivery team will be in touch. In some cases stock arrives with us sooner than expected, and once the stock is with us we will contact you to arrange a delivery date.

For in stock items, we usually give an estimated delivery time of up to 3 weeks. In many cases in stock items can be delivered sooner, depending on delivery location and availability.

If you are looking for a little more information on our deliveries, please contact the store on 01132 876 756.

Why is my delivery later than expected?

We always try to make deliveries on time but occasionally things don't go quite as planned. We apologise in advance if things get delayed and will always let you know if we can’t get to you on time.

The delivery times we give are an approximation and are given in good faith, but we can't be held responsible for direct or indirect delays due to reasonable or unforeseen circumstances. However, we will always apologise and get things sorted as quickly as possible.

If you live out in the sticks, this can also delay us as we need to figure out the best way to get to you! Fear not, we will find you - it might just take us a little bit longer than expected.

Sometimes, especially during the holiday season, we may come across delays or restrictions in your area which mean we can’t get to you as quickly as we’d like. These things are very often out of our control, but we’ll make every effort to keep you updated. If we’re delayed by road works or diversions for instance, our team will let you know and we’ll get to you as soon as possible.

What if the furniture doesn't fit on delivery?

When you place an order, please be aware that it's your responsibility to let us know of any difficulties we may have delivering to your property - narrow stairs or doors for instance. We need safe access to the room of choice, so please make sure the route is clear. If you have any questions or queries about this, please just get in touch.

Also, please note we're only responsible for delivery to your front door: any costs incurred affecting delivery - like the removal of doors or windows - are not the responsibility of Millhouse Furniture.